Government work does not have to be this hard.
Processes collect steps, approvals and workarounds for years. We work with the people who do the work to simplify them, and leave your team able to do it without us.
Blame the process, not the people
Most people want to do their best. They get stuck in the way it has always been done: an approval nobody can explain, a form that outlived the rule that created it, a handoff that adds three weeks. We are former public servants. We take that apart alongside the staff who know where it sticks, and we leave the fix in their hands.
About PPIWhat we do
Process Improvement & Redesign
Map the process as it actually runs, find the root cause, fix what is actionable.
Capacity Building & Performance Measurement
Measure where you stand now, then build the metrics and standard work that keep it moving.
Leadership & Culture Development
Huddles, coaching and clear standards, so problems surface early and get solved by the team.
Public Speaking
Keynotes and conference sessions on what actually works in public sector improvement.
“PPI did a great job focusing on how small efforts could make a large impact in the overall process. Working on the little changes showed us there are no issues too small and that every improvement builds upon the next.”
Training
Lean for Executives
A free open-enrollment hour for leaders on sponsoring improvement instead of being the hero.
Lean certificate pathways
White, Yellow and Green Belt certification, earned on a real improvement project in your agency.
Training courses
Behavioral Insights, Getting Things Done and sessions built for your team, online or in person.
Events & webinars
Upcoming open sessions, with RSVP right on the page.
“A year ago, I couldn't tell you in May whether we'd hit our year-end goals. Now I can.”
From the blog
Two Ways Government Can Get AI Wrong
September 15, 2026
Most AI conversations I’m in with government seems to produce two bad instincts. One is to freeze. The other is to buy something. Freezing may feel safer. Government tends to be cautious about new technology, and AI comes with legitimate questions about privacy, security, records retention, accuracy, labor, and who is responsible when it gets something wrong. But freezing isn’t actually a neutral position. Staff are often already using these tools, and if the organization doesn’t create a...
Your IT Problem Was Never an IT Problem. Is AI Different?
September 3, 2026
Three years ago I wrote a piece for Municipal Magazine called Your IT Problem Is Not an IT Problem. The argument was simple: there's no such thing as an IT problem. IT is a potential solution. When a government buys software to fix something it hasn't bothered to understand first, it usually gets the same problem back, faster and more expensively. I used two examples. One was a clinic that spent months and real money moving to digital x-rays, then discovered the new system couldn't handle...
It Starts With Helping
August 27, 2026
I don't think there are many problems out there that can't be solved. To me, every challenge is just a puzzle waiting for its pieces to be put together, and that’s the part of my job I love most. I've spent about nine years working my way through operations, client experience, and process improvement roles. I didn't set out with the intention of becoming a data analyst. What happened instead is that I kept ending up in situations where something was more difficult than it needed to be, and I...
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